MOVING BY MARCUS

MOVING LABOR SERVICES TERMS & CONDITIONS

By scheduling, using, or accepting services from Moving By Marcus (“Company”), the Customer acknowledges and agrees to the following Terms and Conditions.

1. MOVING LABOR SERVICES

Moving By Marcus provides labor-only moving services, including loading, unloading, packing, unpacking, furniture rearranging, and related moving labor services.

A minimum of two (2) movers/workers will be assigned to most jobs unless otherwise agreed in advance.

The Company reserves the right, at its sole discretion, to refuse service for any item deemed unsafe, excessively heavy, improperly packed, hazardous, unsanitary, or likely to cause injury or damage.

Items exceeding 250 pounds may require additional movers, specialized equipment, or may be refused service entirely.

The Customer is solely responsible for informing the Company in advance of any oversized, fragile, unusually heavy, high-value, specialty, or difficult-to-move items, including but not limited to safes, pianos, fitness equipment, marble, stone, glass, aquariums, antiques, gun safes, vending machines, appliances, or oversized furniture.

Failure to disclose such items prior to service may result in refusal of service, additional charges, delays, or limited liability.

2. CUSTOMER RESPONSIBILITIES

The Customer shall provide, or notify the Company in advance so the Company may provide, all necessary equipment and supplies required to safely and efficiently complete the move. This may include, but is not limited to:

• Moving dollies
• Appliance dollies
• Furniture pads
• Tie-down straps
• Rope
• Shrink wrap
• Boxes
• Packing tape
• Mattress covers
• Protective floor coverings
• Specialty moving equipment

Unless otherwise agreed to, moving equipment and packing supplies are the responsibility of the Customer.

Unless otherwise agreed to The Customer is solely responsible for:

• Providing and operating all rental trucks, trailers, containers, or transportation vehicles;
• Ensuring all vehicles are legally parked and accessible;
• Reserving elevators, loading docks, or parking permits if required;
• Securing adequate access to all pickup and delivery locations;
• Ensuring all items are properly boxed or prepared for transport unless packing services are purchased.

The Company shall not be liable for delays caused by weather, traffic, building restrictions, elevator delays, parking issues, law enforcement actions, or circumstances beyond the Company’s control.

3. PACKING & LOADING DISCLAIMER

The Company will use reasonable care in handling Customer property; however, the Customer acknowledges that moving inherently involves risk of damage.

The Customer is responsible for supervising the loading process and notifying movers of any specific handling requests before items are loaded or stacked.

The Company is not responsible for damage resulting from:

• Improper packing by Customer;
• Customer-supplied boxes or containers;
• Items packed by Customer;
• Hidden structural weaknesses in furniture;
• Particle board, pressed wood, MDF, laminate, or ready-to-assemble furniture;
• Wear and tear, prior damage, or manufacturer defects;
• Shifting during transportation;
• Improperly secured loads by Customer or third parties.

The Company does not guarantee that furniture or items can be moved without scratches, dents, scuffs, or cosmetic damage due to normal moving conditions.

The Customer is responsible for requesting and paying for any additional protective materials or services desired.

4. TRANSPORTATION & TRANSIT LIABILITY

Moving By Marcus is a labor-only service provider unless otherwise agreed to in advance.

The Company does not transport goods under its own motor carrier authority unless specifically contracted to do so.

Unless otherwise agreed to in advance The Customer assumes all responsibility for the transportation vehicle, including operation, insurance, fuel, accidents, cargo shifting, and compliance with applicable laws.

The Company assumes no liability whatsoever for damage occurring during transit, including but not limited to:

• Vehicle accidents;
• Sudden stops;
• Road vibrations;
• Cargo shifting;
• Weather conditions;
• Theft;
• Fire;
• Water damage;
• Mechanical failure.

The Company’s liability ends once loading is completed and the vehicle doors are closed, unless unloading services are separately contracted.

5. NO INSURANCE PROVIDED

THE CUSTOMER ACKNOWLEDGES THAT MOVING BY MARCUS DOES NOT PROVIDE INSURANCE COVERAGE OF ANY KIND.

THE CUSTOMER IS NOT PURCHASING INSURANCE THROUGH THE COMPANY.

The Company strongly recommends that the Customer obtain separate moving or transit insurance through:

• Homeowners insurance;
• Renters insurance;
• Rental truck protection plans;

• Third-party moving insurance providers; Companies like movinginsurance.com or RelocationInsurance.com offer comprehensive trip and transit coverage.

The Company makes no representations regarding the availability, adequacy, or terms of outside insurance coverage.

6. LIMITED LIABILITY

To the fullest extent permitted by law, the Company’s liability for any claim related to loss or damage shall be strictly limited to:

• Damage directly caused by the gross negligence of Company personnel; and
• A maximum valuation of sixty cents ($0.60) per pound per article damaged,
• Not to exceed fifty percent (50%) of the total amount paid by the Customer for services rendered.

Under no circumstances shall the Company be liable for:

• Consequential damages;
• Emotional distress;
• Lost profits;
• Loss of business;
• Loss of use;
• Diminution in value;
• Punitive damages;
• Incidental damages.

Upon payment of any claim, the Company shall retain the right to take possession of the damaged item.

7. EXCLUDED ITEMS & PROPERTY

The following items are specifically excluded from any liability coverage or damage claims:

• Pressed wood or particle board furniture;
• IKEA-style or ready-to-assemble furniture;
• Marble, granite, slate, stone, or concrete items;
• Glass, mirrors, crystal, ceramics, porcelain, or fragile items;
• Electronics and appliances;
• Fitness equipment;
• Antiques or collectibles;
• Plastic or synthetic materials;
• Items previously repaired or damaged;
• Any item weighing over 100 pounds;
• Any item valued over $400 unless declared in writing and separately agreed upon;
• Plants, food, liquids, or perishables;
• Jewelry, cash, firearms, ammunition, documents, or valuables.

The Customer is solely responsible for transporting all valuables and irreplaceable items.

8. DISASSEMBLY & ASSEMBLY

The Company may assist with disassembly or reassembly of furniture as a courtesy service only.

The Company shall not be liable for damage arising from:

• Disassembly or reassembly;
• Missing hardware;
• Weak or defective furniture construction;
• Improper prior repairs;
• Mechanical failure after reassembly.

9. PROPERTY DAMAGE

Minor scratches, scuffs, dents, floor marks, wall marks, or similar cosmetic damage may occur during normal moving operations.

The Company shall not be responsible for damage caused by:

• Tight spaces;
• Improper home construction;
• Weak flooring;
• Existing damage;
• Weather conditions;
• Customer instructions;
• Failure to protect surfaces.

Customers requesting floor runners, wall protection, banister protection, or additional safeguards must request such services in advance and may incur additional charges.

10. CLAIMS PROCEDURE

All damage claims must:

1. Be submitted in writing within seventy-two (72) hours of service completion;
2. Include photographs and detailed descriptions of alleged damage;
3. Be submitted by the original contracting Customer;
4. Preserve the damaged item for inspection.

Failure to comply with these requirements shall result in denial of the claim.

The Company reserves the right to inspect, repair, replace, or settle claims at its sole discretion and may utilize third-party repair vendors.

11. INDEMNIFICATION

The Customer agrees to indemnify, defend, and hold harmless Moving By Marcus, its owners, employees, contractors, and agents from any claims, liabilities, damages, costs, attorney fees, or expenses arising out of:

• Unsafe conditions;
• Customer negligence;
• Improper packing;
• Vehicle accidents;
• Injuries to third parties;
• Violations of law;
• Structural damage caused by moving oversized items;
• Customer-provided equipment failures.

12. PERSONAL INJURY DISCLAIMER

The Customer acknowledges that moving activities involve inherent physical risks.

The Company shall not be liable for any personal injury, illness, death, or property damage arising from:

• Customer participation;
• Unsafe premises;
• Slips, trips, or falls;
• Improper lifting by Customer;
• Structural failures;
• Actions of third parties.

13. RIGHT TO REFUSE OR TERMINATE SERVICE

The Company reserves the right to refuse or terminate service immediately if:

• Conditions are unsafe;
• Illegal substances or weapons are present;
• The environment is hazardous or unsanitary;
• The Customer behaves abusively or threatens staff;
• Payment cannot be verified;
• Weather conditions are dangerous.

No refunds shall be owed for terminated services under such circumstances.

14. GOVERNING LAW

These Terms and Conditions shall be governed by the laws of the State in which the services are performed.

Any disputes arising from services shall be resolved exclusively in the local courts of the Company’s operating jurisdiction.

15. ACCEPTANCE OF TERMS

By booking, scheduling, paying for, or using Moving By Marcus services, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions in full.